High turnover isn't just a people problem. It's a process problem, a client problem, and a revenue problem hiding in plain sight across your monthly reports. Eye-level view of a modern office space with collaborative workstations Every BPO operations leader I know can recite their attrition number on demand. Monthly attrition. Annualized attrition. Voluntary versus involuntary. We track it, report it, and slide it into the QBR deck like clockwork. And yet — most of us are man
